Last updated: July 2026
Information we receive
We may receive contact details, device information, failure symptoms, business requirements and other information you provide when requesting a diagnosis or recovery service.
Customer media and recovered data
Storage media and recovered information are handled only for the authorised recovery scope. Access is limited to personnel involved in assessment, recovery, validation and delivery. Additional NDA or chain-of-custody requirements may be agreed for business and institutional cases.
How information is used
Information is used to respond to enquiries, register and manage recovery cases, provide technical and commercial updates, deliver recovered data, maintain records and meet applicable legal or security requirements.
Sharing
We do not sell customer information. Information may be shared with service providers only where necessary for communications, delivery, infrastructure or legal compliance, subject to appropriate safeguards.
Retention and case closure
Case records and recovered data are retained only as required for service delivery, agreed verification periods, legal obligations or dispute resolution. Case-specific deletion arrangements can be discussed before work begins.
Website technology
The website may use essential technical logs and third-party services such as Google Maps. Those services may process technical information under their own privacy terms.
Your choices
You may request correction of contact information or ask about the retention and deletion status of a completed case, subject to legal and operational requirements.
Contact
Privacy questions can be sent to info@mindmergepk.com or discussed with the main office in Faisalabad.