Last updated: July 2026
Assessment and authorisation
Recovery feasibility, time and cost depend on the actual condition of the media. Work beyond initial assessment proceeds only after the customer or authorised representative approves the stated scope.
No guaranteed outcome
Data recovery is an investigative engineering service. No particular file, database, percentage or outcome is guaranteed unless confirmed in writing after validation.
Customer authority
The customer confirms that they own the device and data or are authorised to request recovery. Mind Merge may decline work where ownership or authority is unclear.
Risk and original media
Failed media can deteriorate during normal diagnosis or recovery attempts. We use case-specific preservation methods, but the customer acknowledges the inherent risk associated with damaged storage.
Recovered-data validation
The customer is responsible for reviewing file listings, samples or agreed priority data within the stated validation period and reporting material concerns promptly.
Collection, delivery and retention
Devices and recovered data must be collected or delivery arrangements confirmed within the agreed period. Storage, courier and extended retention terms may apply where collection is delayed.
Confidentiality
Customer information is handled under our privacy policy and any additional written NDA or chain-of-custody arrangement agreed for the case.
Contact
Questions about these terms can be sent to info@mindmergepk.com or discussed with the main office in Faisalabad.